Finalists for SCCCI Excellence in Customer Service Award

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We are delighted to have been selected as a finalist in the South Cheshire Chamber of Commerce & Industry business awards for excellence in customer service.

This has been an interesting process, prompting us to look at our own company, who and what drives us and how can we go further. Having got through to the finalist round, we now have an interview. We then have the long wait until the big night of the awards evening, where the winners will be announced. Point Progress will be represented in force, as this is a great way to recognise our fantastic team.

“I have the pleasure of speaking to clients on a regular basis, and every time I am asked to pass on my thanks to David, Aga and Matthew, the core of our Helpdesk Team, for their quick responses, thorough investigations and explanations.


We are very fortunate to have a long term, loyal team who know our software and customers, so can use their experience to provide the best advice. This was recently echoed by a client, ‘Brilliant customer service from all employees, a genuine interest in helping resolve complex problems and issues.’”

Projects’ Director, Louise Coope

Providing the very best service is part of who we are as a business, from the initial contact, right through to our helpdesk support. We want to know what causes you a problem when creating and administering expense claims and therefore how we can help.


With comments such as; “of all the projects we have ever done, this has been by far the easiest to implement. Considering this was all done over the phone, I cannot fault the service”, we are looking forward to demonstrating how excellent customer service is at the heart of Point Progress when the judges come to visit our offices next week.

Furthermore we are excited to be attending the awards evening which will be hosted by Reaseheath College, in Nantwich, Cheshire.

Find out more about the South Cheshire Chamber Business Awards here.

Sarah Bolton
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